“As first-home buyers, we entered the process of getting a mortgage with naivety and intimidation. However, after placing an enquiry with Sonia, she provided appropriately aimed information for our needs and outlined the steps we should follow clearly and comprehensively.

Her phone calls and emails are always informative and reassuring - I can honestly say that I've picked up a lot of financial 'education' and a much greater understanding of the mortgage process through Sonia’s interactions with us... simply brilliant.

Sonia’s assistance has a notable 'human touch.' Her communications with us have been so friendly and encouraging. Her product knowledge reassured us that the options presented were genuinely well intentioned for our circumstances, and we have been approved for a Cannex 5-star rated package through ANZ, much to our satisfaction.

Of particular note has been her follow up interactions with us since the mortgage approval. We are delighted with Sonia's ongoing assistance, and her contact with us is always warm, engaging, and (as always) highly professional.

Sonia’s treatment of us has been flawless. My background is in Learning and Development in the customer service environment, and Sonia's manner could easily be used as a 'best practice' case study for modeling customer service to others. She sets a high example in discerning customer needs, and brokering the best possible solution on an individual basis.

If it should eventuate that we need to source another home loan in future, we will beat down any door to secure Sonia’s services - utterly brilliant!

We will most certainly be recommending her services to anyone and everyone.

Sincere thanks to Sonia for what has been a most memorable positive experience."